Networking Session

One of the main reasons to attend TBX24 is to network and meet other like-minded people like yourself! Join this casual, but guided, networking time to connect with new people, ideas, and inspiration. Create the connection that lasts beyond these two days.

Glow Up, Cash In: Revenue-Boosting Tips – Meevo Class

Are you ready to boost your beauty business’s revenue to new heights? Join us for this engaging breakout packed with powerful strategies for increasing profits and driving success.

In “Glow Up, Cash In,” we’ll dive deep into the art of revenue optimization, which is tailored specifically for owners and managers. We’ll explore the secrets to upselling and cross-selling effectively, transforming each client interaction into a valuable opportunity to increase sales.

You’ll also learn how to leverage product recommendations, package deals, and add-on services to enhance the customer experience while boosting your bottom line. We’ll uncover the power of rebooking, loyalty programs, and more to attract new clients and encourage repeat business.

This session is your roadmap to revenue success. Learn proven methods that unlock the strategies and insights needed to thrive in the beauty industry.

Creating the Bespoke Client Experience

Have you ever put a lot of time and effort into creating a system to enhance your client experiences, only to have them become nothing more than a forgotten checklist on a page?

In this session, you’ll learn to craft a bespoke client experience that goes beyond routine service to truly embody your company’s values and culture. We’ll guide you through developing a client experience that feels personal and genuine, enhancing client satisfaction and loyalty.

Precision Pricing Strategies

In today’s economy, accurate pricing is more critical than ever to keep up with rising business costs. 

In this session, Tim Howard, CIO of Vish, will present three essential insights into your pricing strategy. 

You’ll learn how to compare your prices in real time, leverage data, and use research to ensure your pricing is accurate and profit-driven.

You’ll leave knowing how to make informed pricing decisions that boost profitability and enhance your salon/spa’s financial health.

Setting Boundaries…Eliminate Feeling Like the Bad Guy

This session will explore setting effective boundaries that foster positive team dynamics and accountability. We will walk, step by step, through a simple system that allows for clear communication, accountability, and the time to create change. The goal is to create a win for all involved and not leave anyone feeling like the bad guy.

Team-Based Business Foundation – Communication

This track is for anyone learning about Team-Based Pay for the first time OR looking for a refresher on its foundations. 

Every breakdown and misunderstanding in your business starts with miscommunication. That’s why your ability to communicate is so essential; you can only move forward as fast as you can clearly communicate.

This breakout will center on two key communication areas essential to strengthening a team and achieving the company’s goals: huddles and monthly one-on-ones. These two essential areas will clarify your common goals, trust in understanding how they can be achieved, and a safe space for team members’ voices to contribute and be heard.

Communication is a key ingredient in achieving a limitless team and culture.

Tipping Transformation: Increasing Income & Retention Through Innovation

Owners have traditionally focused on two income generators in their salons and spas — services and retail. 

But, there is a third income generator that can account for as much as 25% of your staff’s income — tips. And, customers are rapidly changing their desired methods for delivering them. 

In this session, you’ll learn how embracing these changes can result in higher tips, and increased staff AND customer retention.

You’ll explore how embracing changes in your transactional processing can generate significant raises for your employees — at zero cost to you!

 

The Art of Confrontation Management = 7%, 38%, 55%

Improve your team’s dynamics by managing confrontations effectively. Learn to turn potential conflicts into opportunities for constructive conversation, enhancing understanding and cooperation among team members.

Whether you are an owner, leader, or team member, this session will improve your role in the process.

Team-Based Business Foundation – Career Path

This track is for anyone learning about Team-Based Pay for the first time OR looking for a refresher on its foundations. 

Team members want — and deserve — to know how to grow in your company. How do they advance, and what does that journey look like? The answer is a well-mapped career path.

At Strategies, we call this career map a Broadband — and it may be your company’s most important foundational business tool.

During this session, we will walk you through how the Broadband clearly illustrates the key career path areas of:

– Skills

– Earning Potential

– Team Behaviors

– Individual Strengths

– Company/Individual Growth Targets

Retaining great team members is dependent on showing them their growth opportunities. Your Broadband shows them the difference between building a career vs. simply having a job in your company.

The start of a limitless career in your company begins here.

Marketing Metrics

In this interactive session, Barry Quinn, President, North America at Phorest Salon Software, will discuss how to approach marketing from a business perspective.

You’ll take a deep dive into how to assess the value of your marketing, what metrics you should be looking at, and why Lifetime Value (LTV) and Customer Acquisition Cost (CAC) are imperative to evaluate your marketing performance for your business.